Frequently Asked Questions

• How do I write KQL to find items with empty fields?

• What are my options for electronic signatures in Ketryx?

• Why are the changes that I made to advanced settings not syncing in my project?

• Why is my custom item type not showing up with default relations?

• How can I make a custom read-only field with a default value appear only for a specific item type in Ketryx?

• What is the "Reference as a used service" check box for?

• Do system-level controls apply to custom item types?

• Why are my statuses in Jira not syncing to the correct states in Ketryx?

• For fields in Jira with field types "Paragraph" and “Number,” how do I add them into custom item fields configuration?

• Can I change the version number pattern in an existing project?

• What fields can be retrieved through REST API call?

• Can an item retain its approvals when transitioning from a controlled status (e.g., Closed/Approved) to 'Obsolete'?

• What are the definitions and origins of the change types listed in our Work Instructions (Corrective, Preventive, Adaptive, Perfective), and can these be customized in Ketryx?

• How do I exclude items with an 'obsolete' status from Ketryx?

• Can I connect a Jira Project to Ketryx and then utilize Ketryx items to build out my Jira project without creating items in Jira?

• How do I configure my total probability risk matrix if I do not utilize P1 and P2 values?

• If I want a specific approval rule to only apply to certain types of requirements, is that possible and how do I configure Ketryx?

• How do I map relation names to Ketryx relation types when fetching data from Jira?

• How do I create a custom item type in Ketryx?

• Are the signatures in Jira part 11 compliant or just the final document signatures?

• How can I upload a CycloneDX Artifact through Build API?

• What Advanced Settings should I change when I "Use existing Jira configuration" for a new Ketryx Project

• Can I reverse a change in Jira and Ketryx?

• How can I add my own types of requirements in the Ketryx Requirement Type field?

• How can I create a custom field that is also editable in Ketryx?

• Can I omit the need for owner approval for certain items?

• Can I export Risk items from Ketryx?

• Can I change the timezone on my templated documents?

• How do I change the tag delimiter in a templated document?

• Can Ketryx invalidate items that use custom workflows?