Frequently Asked Questions

How should I use this FAQ page?

Thank you for visiting the Ketryx FAQ page. Today, I will guide you on how to navigate this resource effectively.

Upon arriving at the landing page, you'll notice three main sections: Videos, Frequently Asked Questions (FAQs), and Announcements.

• Videos: This section provides training and miscellaneous videos tailored to the Ketryx platform, helping you understand and utilize our tools better.

• FAQs: Here, you can find answers to common questions, organized under the same categories as the manuals on docs.ketryx.com.

• Announcements: This area highlights the new features included in each Ketryx platform release, keeping you updated on the latest developments.

For efficient navigation of our FAQs, I recommend using the digital assistant located at the bottom right corner of your screen. Simply type your query, and the assistant will suggest the most relevant articles to address your concerns. For example, if you inquire, "Why can't I see the approvals widget in Jira?", the digital assistant will direct you to appropriate FAQs that resolve this query.

Additionally, you have the option to submit a request directly from this page. This action generates a ticket that our client operations managers will address, and we will respond to you promptly.

We appreciate your choice of Ketryx and are here to support your experience with our platform.