Frequently Asked Questions – Ketryx
Frequently Asked Questions
General
- How should I use this FAQ page?
- How do I contact Ketryx Support?
- When I go to my projects dashboard, I no longer see my project. Where is it? How do I switch between organizations?
- Does Ketryx support third-party Jira fields?
- Can I access the record of a deleted document in Ketryx?
- Which rich text formats does Ketryx support?
Ketryx Lifecycle Management
- How can I use Ketryx for ISO 13485 compliance?
- How do I integrate Ketryx with Jira?
- What payload size and timeout limits should we configure on the proxy for Ketryx<->JDC integration flows?
- How to review Item Records in Ketryx
- How can I save edited approval rules so they don't revert to the default approval once a document is transitioned to the close state?
- When are Change Requests, CAPAs, Anomalies, and Complaints included in the Change Management File?
Software Release Process
- Why is my item unexpectedly being moved back to Resolved after being approved?
- Why can't I exclude items that are incorporated from another project through cross-project referencing?
- Why does the “Documents approved” field in the release checklist show as completed when my generated documents are not approved?
- How does Ketryx update users on new features?
- What if I attempt to approve an item from the All Items screen, I go through the approval process, and then the item remains unapproved?
- Can I archive document templates or store drafts somewhere in Ketryx?
Supply Chain Management: Software Dependencies
- Can I use an external vulnerability scanner and report those results to Ketryx?
- How can I clear my SBOM that I uploaded via the Build API?
- How can I update my SBOM that I already uploaded through the Ketryx Build API?
- How can I set up post-market vulnerability notifications for a specific release?
- Can I use Ketryx to document threat models in my system?
- Does Ketryx support C# dependency scanning?
Milestones
Test Management
- Why do my automatic test executions appear blank or seem like they disappeared?
- How do I ensure my Test Cases are controlled before I create Test Executions?
- How do Ketryx's Testing Features Compare to Xray's?
- Where do I find the approve test plan button?
- Which fields copy from Test Cases to Test Executions when creating executions?
- Why is the number of Test Cases in the Testing report different from the number of included Test Cases?
Traceability
- How could I create and manage requirements, software item specifications, and V&V tests in Ketryx?
- Can I link a Change Request to a Document at the Organization-level?
- Why is my traceability widget not appearing on synced items in Jira?
- Why Can’t I Template My Additional Traceability Matrix?
- What determines ‘full traceability’ in the release checklist?
- Why is my new trace widget link not in a Ketryx custom link field in Jira?
Risk Management
- I only have one p value - can I remove the other field from the risk screen?
- Can I use the Jira External Systems Importer to import my risk items, along with their risk matrices?
- How can I filter and manage risks of different types?
- Why is the Risk edit screen showing errors when I try to save?
- What appears in the "Identification of characteristics related to safety" section of the Risk Management File?
Ketryx Agents and Assistant
- How is my data secured when using Ketryx AI features?
- Can I use Ketryx to create an agent that connects to a Large Language Model (LLM) via API or MCP to generate documents like grant applications, FDA pre-submission documents, or 60601 testing checklists? Can this agent use my data in Ketryx as well as the
- Are there any industries that could see particular benefits from these agents?
- What challenges/industry gaps do these agents seek to address?
- How do Ketryx Agents differ from other agents?
- Can I connect the agents to my ALM system where I manage requirements?
Git Based Configuration Items
- Does Ketryx support Git-based risks?
- How can I display Git-based repository Item IDs in my release documents?
- For mono repositories connecting to Ketryx, can you split depending on what module within a given mono repo?
- Which file types from github does Ketryx support?
- Can I link git-based Software Items Specifications to dependencies, in Git?
- How do we get documentation to reflect git-based configuration items?
Advanced Settings
- How do I write KQL to find items with empty fields?
- What are my options for electronic signatures in Ketryx?
- Why are the changes that I made to advanced settings not syncing in my project?
- Why is my custom item type not showing up with default relations?
- How can I make a custom read-only field with a default value appear only for a specific item type in Ketryx?
- What is the "Reference as a used service" check box for?