# Frequently Asked Questions

## General

- [How should I use this FAQ page?](https://support.ketryx.com/hc/en-us/articles/26298717325965-How-should-I-use-this-FAQ-page)
- [How do I contact Ketryx Support?](https://support.ketryx.com/hc/en-us/articles/22958352145421-How-do-I-contact-Ketryx-Support)
- [When I go to my projects dashboard, I no longer see my project. Where is it? How do I switch between organizations?](https://support.ketryx.com/hc/en-us/articles/21815027914893-When-I-go-to-my-projects-dashboard-I-no-longer-see-my-project-Where-is-it-How-do-I-switch-between-organizations)
- [Does Ketryx support third-party Jira fields?](https://support.ketryx.com/hc/en-us/articles/42743586493581-Does-Ketryx-support-third-party-Jira-fields)
- [Can I access the record of a deleted document in Ketryx?](https://support.ketryx.com/hc/en-us/articles/41897282258957-Can-I-access-the-record-of-a-deleted-document-in-Ketryx)
- [Which rich text formats does Ketryx support?](https://support.ketryx.com/hc/en-us/articles/40473454761229-Which-rich-text-formats-does-Ketryx-support)

## Ketryx Lifecycle Management

- [How can I use Ketryx for ISO 13485 compliance?](https://support.ketryx.com/hc/en-us/articles/34352253786893-How-can-I-use-Ketryx-for-ISO-13485-compliance)
- [How do I integrate Ketryx with Jira?](https://support.ketryx.com/hc/en-us/articles/21720210269965-How-do-I-integrate-Ketryx-with-Jira)
- [What payload size and timeout limits should we configure on the proxy for Ketryx<->JDC integration flows?](https://support.ketryx.com/hc/en-us/articles/46954247472269-What-payload-size-and-timeout-limits-should-we-configure-on-the-proxy-for-Ketryx-JDC-integration-flows)
- [How to review Item Records in Ketryx](https://support.ketryx.com/hc/en-us/articles/43787961103117-How-to-review-Item-Records-in-Ketryx)
- [How can I save edited approval rules so they don't revert to the default approval once a document is transitioned to the close state?](https://support.ketryx.com/hc/en-us/articles/38406994807437-How-can-I-save-edited-approval-rules-so-they-don-t-revert-to-the-default-approval-once-a-document-is-transitioned-to-the-close-state)
- [When are Change Requests, CAPAs, Anomalies, and Complaints included in the Change Management File?](https://support.ketryx.com/hc/en-us/articles/38204865124493-When-are-Change-Requests-CAPAs-Anomalies-and-Complaints-included-in-the-Change-Management-File)

## Software Release Process

- [Why is my item unexpectedly being moved back to Resolved after being approved?](https://support.ketryx.com/hc/en-us/articles/43983611153549-Why-is-my-item-unexpectedly-being-moved-back-to-Resolved-after-being-approved)
- [Why can't I exclude items that are incorporated from another project through cross-project referencing?](https://support.ketryx.com/hc/en-us/articles/43088864761997-Why-can-t-I-exclude-items-that-are-incorporated-from-another-project-through-cross-project-referencing)
- [Why does the “Documents approved” field in the release checklist show as completed when my generated documents are not approved?](https://support.ketryx.com/hc/en-us/articles/38327286130445-Why-does-the-Documents-approved-field-in-the-release-checklist-show-as-completed-when-my-generated-documents-are-not-approved)
- [How does Ketryx update users on new features?](https://support.ketryx.com/hc/en-us/articles/35720948896653-How-does-Ketryx-update-users-on-new-features)
- [What if I attempt to approve an item from the All Items screen, I go through the approval process, and then the item remains unapproved?](https://support.ketryx.com/hc/en-us/articles/35450683475469-What-if-I-attempt-to-approve-an-item-from-the-All-Items-screen-I-go-through-the-approval-process-and-then-the-item-remains-unapproved)
- [Can I archive document templates or store drafts somewhere in Ketryx?](https://support.ketryx.com/hc/en-us/articles/34633672962573-Can-I-archive-document-templates-or-store-drafts-somewhere-in-Ketryx)

## Supply Chain Management: Software Dependencies

- [Can I use an external vulnerability scanner and report those results to Ketryx?](https://support.ketryx.com/hc/en-us/articles/37030761075853-Can-I-use-an-external-vulnerability-scanner-and-report-those-results-to-Ketryx)
- [How can I clear my SBOM that I uploaded via the Build API?](https://support.ketryx.com/hc/en-us/articles/35931870276237-How-can-I-clear-my-SBOM-that-I-uploaded-via-the-Build-API)
- [How can I update my SBOM that I already uploaded through the Ketryx Build API?](https://support.ketryx.com/hc/en-us/articles/35929896326157-How-can-I-update-my-SBOM-that-I-already-uploaded-through-the-Ketryx-Build-API)
- [How can I set up post-market vulnerability notifications for a specific release?](https://support.ketryx.com/hc/en-us/articles/35465739509517-How-can-I-set-up-post-market-vulnerability-notifications-for-a-specific-release)
- [Can I use Ketryx to document threat models in my system?](https://support.ketryx.com/hc/en-us/articles/34864644510861-Can-I-use-Ketryx-to-document-threat-models-in-my-system)
- [Does Ketryx support C# dependency scanning?](https://support.ketryx.com/hc/en-us/articles/34462839525517-Does-Ketryx-support-C-dependency-scanning)

## Milestones

- [Who is able to approve milestone documents? How do you control who is able to approve milestone documents? Why can't I approve a milestone document?](https://support.ketryx.com/hc/en-us/articles/28313689339533-Who-is-able-to-approve-milestone-documents-How-do-you-control-who-is-able-to-approve-milestone-documents-Why-can-t-I-approve-a-milestone-document)

## Test Management

- [Why do my automatic test executions appear blank or seem like they disappeared?](https://support.ketryx.com/hc/en-us/articles/23749797125645-Why-do-my-automatic-test-executions-appear-blank-or-seem-like-they-disappeared)
- [How do I ensure my Test Cases are controlled before I create Test Executions?](https://support.ketryx.com/hc/en-us/articles/42083084386317-How-do-I-ensure-my-Test-Cases-are-controlled-before-I-create-Test-Executions)
- [How do Ketryx's Testing Features Compare to Xray's?](https://support.ketryx.com/hc/en-us/articles/40655535598477-How-do-Ketryx-s-Testing-Features-Compare-to-Xray-s)
- [Where do I find the approve test plan button?](https://support.ketryx.com/hc/en-us/articles/39360075974157-Where-do-I-find-the-approve-test-plan-button)
- [Which fields copy from Test Cases to Test Executions when creating executions?](https://support.ketryx.com/hc/en-us/articles/39335984807437-Which-fields-copy-from-Test-Cases-to-Test-Executions-when-creating-executions)
- [Why is the number of Test Cases in the Testing report different from the number of included Test Cases?](https://support.ketryx.com/hc/en-us/articles/39156997011469-Why-is-the-number-of-Test-Cases-in-the-Testing-report-different-from-the-number-of-included-Test-Cases)

## Traceability

- [How could I create and manage requirements, software item specifications, and V&V tests in Ketryx?](https://support.ketryx.com/hc/en-us/articles/24718797372173-How-could-I-create-and-manage-requirements-software-item-specifications-and-V-V-tests-in-Ketryx)
- [Can I link a Change Request to a Document at the Organization-level?](https://support.ketryx.com/hc/en-us/articles/42054275357709-Can-I-link-a-Change-Request-to-a-Document-at-the-Organization-level)
- [Why is my traceability widget not appearing on synced items in Jira?](https://support.ketryx.com/hc/en-us/articles/40768509491981-Why-is-my-traceability-widget-not-appearing-on-synced-items-in-Jira)
- [Why Can’t I Template My Additional Traceability Matrix?](https://support.ketryx.com/hc/en-us/articles/38927655688077-Why-Can-t-I-Template-My-Additional-Traceability-Matrix)
- [What determines ‘full traceability’ in the release checklist?](https://support.ketryx.com/hc/en-us/articles/38723354067341-What-determines-full-traceability-in-the-release-checklist)
- [Why is my new trace widget link not in a Ketryx custom link field in Jira?](https://support.ketryx.com/hc/en-us/articles/38327414171149-Why-is-my-new-trace-widget-link-not-in-a-Ketryx-custom-link-field-in-Jira)

## Risk Management

- [I only have one p value - can I remove the other field from the risk screen?](https://support.ketryx.com/hc/en-us/articles/37025513958925-I-only-have-one-p-value-can-I-remove-the-other-field-from-the-risk-screen)
- [Can I use the Jira External Systems Importer to import my risk items, along with their risk matrices?](https://support.ketryx.com/hc/en-us/articles/36571632331405-Can-I-use-the-Jira-External-Systems-Importer-to-import-my-risk-items-along-with-their-risk-matrices)
- [How can I filter and manage risks of different types?](https://support.ketryx.com/hc/en-us/articles/35013768180109-How-can-I-filter-and-manage-risks-of-different-types)
- [Why is the Risk edit screen showing errors when I try to save?](https://support.ketryx.com/hc/en-us/articles/32159244862349-Why-is-the-Risk-edit-screen-showing-errors-when-I-try-to-save)
- [What appears in the "Identification of characteristics related to safety" section of the Risk Management File?](https://support.ketryx.com/hc/en-us/articles/22885654914829-What-appears-in-the-Identification-of-characteristics-related-to-safety-section-of-the-Risk-Management-File)

## Ketryx Agents and Assistant

- [How is my data secured when using Ketryx AI features?](https://support.ketryx.com/hc/en-us/articles/40700429234317-How-is-my-data-secured-when-using-Ketryx-AI-features)
- [Can I use Ketryx to create an agent that connects to a Large Language Model (LLM) via API or MCP to generate documents like grant applications, FDA pre-submission documents, or 60601 testing checklists? Can this agent use my data in Ketryx as well as the](https://support.ketryx.com/hc/en-us/articles/37341151648269-Can-I-use-Ketryx-to-create-an-agent-that-connects-to-a-Large-Language-Model-LLM-via-API-or-MCP-to-generate-documents-like-grant-applications-FDA-pre-submission-documents-or-60601-testing-checklists-Can-this-agent-use-my-data-in-Ketryx-as-well-as-the)
- [Are there any industries that could see particular benefits from these agents?](https://support.ketryx.com/hc/en-us/articles/37341113217677-Are-there-any-industries-that-could-see-particular-benefits-from-these-agents)
- [What challenges/industry gaps do these agents seek to address?](https://support.ketryx.com/hc/en-us/articles/37340989195789-What-challenges-industry-gaps-do-these-agents-seek-to-address)
- [How do Ketryx Agents differ from other agents?](https://support.ketryx.com/hc/en-us/articles/37341050279437-How-do-Ketryx-Agents-differ-from-other-agents)
- [Can I connect the agents to my ALM system where I manage requirements?](https://support.ketryx.com/hc/en-us/articles/37341026433293-Can-I-connect-the-agents-to-my-ALM-system-where-I-manage-requirements)

## Git Based Configuration Items

- [Does Ketryx support Git-based risks?](https://support.ketryx.com/hc/en-us/articles/41955656286861-Does-Ketryx-support-Git-based-risks)
- [How can I display Git-based repository Item IDs in my release documents?](https://support.ketryx.com/hc/en-us/articles/36120729247885-How-can-I-display-Git-based-repository-Item-IDs-in-my-release-documents)
- [For mono repositories connecting to Ketryx, can you split depending on what module within a given mono repo?](https://support.ketryx.com/hc/en-us/articles/35519836930061-For-mono-repositories-connecting-to-Ketryx-can-you-split-depending-on-what-module-within-a-given-mono-repo)
- [Which file types from github does Ketryx support?](https://support.ketryx.com/hc/en-us/articles/34639562613005-Which-file-types-from-github-does-Ketryx-support)
- [Can I link git-based Software Items Specifications to dependencies, in Git?](https://support.ketryx.com/hc/en-us/articles/34058945104909-Can-I-link-git-based-Software-Items-Specifications-to-dependencies-in-Git)
- [How do we get documentation to reflect git-based configuration items?](https://support.ketryx.com/hc/en-us/articles/27851967456781-How-do-we-get-documentation-to-reflect-git-based-configuration-items)

## Advanced Settings

- [How do I write KQL to find items with empty fields?](https://support.ketryx.com/hc/en-us/articles/42928936616717-How-do-I-write-KQL-to-find-items-with-empty-fields)
- [What are my options for electronic signatures in Ketryx?](https://support.ketryx.com/hc/en-us/articles/42366628823181-What-are-my-options-for-electronic-signatures-in-Ketryx)
- [Why are the changes that I made to advanced settings not syncing in my project?](https://support.ketryx.com/hc/en-us/articles/40768991039245-Why-are-the-changes-that-I-made-to-advanced-settings-not-syncing-in-my-project)
- [Why is my custom item type not showing up with default relations?](https://support.ketryx.com/hc/en-us/articles/40223990284173-Why-is-my-custom-item-type-not-showing-up-with-default-realtions)
- [How can I make a custom read-only field with a default value appear only for a specific item type in Ketryx?](https://support.ketryx.com/hc/en-us/articles/39870359050509-How-can-I-make-a-custom-read-only-field-with-a-default-value-appear-only-for-a-specific-item-type-in-Ketryx)
- [What is the "Reference as a used service" check box for?](https://support.ketryx.com/hc/en-us/articles/39686428032013-What-is-the-Reference-as-a-used-service-check-box-for)