---
title: "What if I did not use a service account to connect an integrated system with Ketryx?"
description: "Currently, switching the connection to a service account (such as ketryx@yourcompany.com) in an established project may cause items to lose connecting links to the external source system."
category: "Frequently Asked Questions"
section: "General"
keywords: ["service account", "did", "integrated", "connections", "connect", "yourcompany", "lose", "establishing"]
source_url: "https://support.ketryx.com/hc/en-us/articles/35449916571149-What-if-I-did-not-use-a-service-account-to-connect-an-integrated-system-with-Ketryx"
last_reviewed: 2026-06-11
---

# What if I did not use a service account to connect an integrated system with Ketryx?

Currently, switching the connection to a service account (such as [ketryx@yourcompany.com](mailto:ketryx@yourcompany.com)) in an established project may cause items to lose connecting links to the external source system. The best way to switch out connections is to delete the old project and create a new project, establishing connections with the new service account in the creation process.

To establish new connections, [please see our integration instructions.](https://docs.ketryx.com/integrations/jira)

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