---
title: "Why am I getting an \"Invalid Token\" error and delayed verification email when attempting to sign into Ketryx?"
description: "On occasion, spam filters will click on the linked token in access emails, rendering them invalid for the user. There is a manual token in the access email that should work. Note that the token should stay valid for 24 hours (or until used)."
category: "Frequently Asked Questions"
section: "General"
keywords: ["invalid", "attempting", "getting", "sign", "token", "error", "email", "verification"]
source_url: "https://support.ketryx.com/hc/en-us/articles/39333882889229-Why-am-I-getting-an-Invalid-Token-error-and-delayed-verification-email-when-attempting-to-sign-into-Ketryx"
last_reviewed: 2026-06-11
---

# Why am I getting an "Invalid Token" error and delayed verification email when attempting to sign into Ketryx?

On occasion, spam filters will click on the linked token in access emails, rendering them invalid for the user. There is a manual token in the access email that should work. Note that the token should stay valid for 24 hours (or until used).

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