---
title: "Why can't I move a ticket item from the in progress state to resolved?"
description: "If you are unable to move a ticket item from the In Progress state to a Resolved state, it is likely that you have not yet assigned a user to this ticket. Once a user is assigned to the ticket as the ticket owner, the resolved state will be made available to you."
category: "Frequently Asked Questions"
section: "General"
keywords: ["state resolved", "progress", "ticket", "resolved state", "assigned", "user", "unable", "likely"]
source_url: "https://support.ketryx.com/hc/en-us/articles/26300603143437-Why-can-t-I-move-a-ticket-item-from-the-in-progress-state-to-resolved"
last_reviewed: 2026-06-11
---

# Why can't I move a ticket item from the in progress state to resolved?

If you are unable to move a ticket item from the In Progress state to a Resolved state, it is likely that you have not yet assigned a user to this ticket. Once a user is assigned to the ticket as the ticket owner, the resolved state will be made available to you.

## Related articles

- [Why are my items in the Resolved state able to be pushed to Closed without signatures for items in Jira?](why-are-my-items-in-the-resolved-state-able-to-be-pushed-to-closed-without.md)
- [What is the difference between the \"Open\" and \"In Progress\" states?](what-is-the-difference-between-the-open-and-in-progress-states.md)
- [Why am I having a problem with creating a Xray test execution for a corresponding Xray test plan?](why-am-i-having-a-problem-with-creating-a-xray-test-execution-for-a.md)
- [Why is my item unexpectedly being moved back to Resolved after being approved?](why-is-my-item-unexpectedly-being-moved-back-to-resolved-after-being-approved.md)
- [How do I make a field required?](how-do-i-make-a-field-required.md)