---
title: "Why does Ketryx say that I need to reset my MFA?"
description: "There are a couple common scenarios where you might encounter a prompt to reset your Multi-Factor Authentication (MFA) in Ketryx: Authenticator Removal: If you have removed or uninstalled the authenticator app linked to your Ketryx account, the system can no longer verify your identity using that…"
category: "Frequently Asked Questions"
section: "General"
keywords: ["reset", "mfa", "say", "authenticator", "primary", "security key", "owner", "longer"]
source_url: "https://support.ketryx.com/hc/en-us/articles/33154439343501-Why-does-Ketryx-say-that-I-need-to-reset-my-MFA"
last_reviewed: 2026-06-11
---

# Why does Ketryx say that I need to reset my MFA?

> **In short:** There are a couple common scenarios where you might encounter a prompt to reset your Multi-Factor Authentication (MFA) in Ketryx: Authenticator Removal: If you have removed or uninstalled the authenticator app linked to your Ketryx account, the system can no longer verify your identity using that…

There are a couple common scenarios where you might encounter a prompt to reset your Multi-Factor Authentication (MFA) in Ketryx:

1. Authenticator Removal: If you have removed or uninstalled the authenticator app linked to your Ketryx account, the system can no longer verify your identity using that method, requiring an MFA reset.

2. Switching Devices or Browsers: When you change machines, browsers, or use a security key-based authentication method (e.g., TouchID), the associated key might no longer be accessible. In this case, Ketryx may still display the security key as an option, but you won't be able to complete the authentication process.

You can request your organization owner to reset your MFA status or reach out to a Ketryx team member to reset your MFA status.

To avoid interruptions, we recommend setting up at least one backup organization owner, in addition to your primary organization owner, in case the primary owner needs to have their MFA reset.

## Related articles

- [How do I set up multifactor authentication (MFA)?](how-do-i-set-up-multifactor-authentication-mfa.md)
- [How do I enable Part 11 multi-factor authentication (MFA) electronic signatures for my organization?](how-do-i-enable-part-11-multi-factor-authentication-mfa-electronic-signatures.md)
- [How do I utilize my biometric scanner for MFA if I am using 1Password?](how-do-i-utilize-my-biometric-scanner-for-mfa-if-i-am-using-1password.md)
- [What are my options for electronic signatures in Ketryx?](what-are-my-options-for-electronic-signatures-in-ketryx.md)
- [Are the signatures in Jira part 11 compliant or just the final document signatures?](are-the-signatures-in-jira-part-11-compliant-or-just-the-final-document.md)