---
title: "General"
description: "Ketryx FAQ articles about General."
category: "Frequently Asked Questions"
last_reviewed: 2026-06-11
---

# General

Frequently asked questions about General in Ketryx.

## Articles

- [How should I use this FAQ page?](../articles/how-should-i-use-this-faq-page.md)
- [How do I contact Ketryx Support?](../articles/how-do-i-contact-ketryx-support.md)
- [When I go to my projects dashboard, I no longer see my project. Where is it? How do I switch between organizations?](../articles/when-i-go-to-my-projects-dashboard-i-no-longer-see-my-project-where-is-it-how.md)
- [Does Ketryx support third-party Jira fields?](../articles/does-ketryx-support-third-party-jira-fields.md)
- [Can I access the record of a deleted document in Ketryx?](../articles/can-i-access-the-record-of-a-deleted-document-in-ketryx.md)
- [Which rich text formats does Ketryx support?](../articles/which-rich-text-formats-does-ketryx-support.md)
- [Do users get email notifications when an assigned item or training document needs approval?](../articles/do-users-get-email-notifications-when-an-assigned-item-or-training-document.md)
- [Why does a formatted numerical list separated by sections (within the same field) have the numbering reset in Ketryx whereas in Jira the list continues?](../articles/why-does-a-formatted-numerical-list-separated-by-sections-within-the-same-field.md)
- [Why are my items in the Resolved state able to be pushed to Closed without signatures for items in Jira?](../articles/why-are-my-items-in-the-resolved-state-able-to-be-pushed-to-closed-without.md)
- [How to change resolution field in Jira](../articles/how-to-change-resolution-field-in-jira.md)
- [How do I update my username in Ketryx?](../articles/how-do-i-update-my-username-in-ketryx.md)
- [Why am I getting an "Invalid Token" error and delayed verification email when attempting to sign into Ketryx?](../articles/why-am-i-getting-an-invalid-token-error-and-delayed-verification-email-when.md)
- [How do I configure Ketryx so that risks are automatically associated and prompt mitigation or reassessment when a requirement or test is updated?](../articles/how-do-i-configure-ketryx-so-that-risks-are-automatically-associated-and-prompt.md)
- [How do i migrate data into a Ketryx project?](../articles/how-do-i-migrate-data-into-a-ketryx-project.md)
- [What is a Fork Release in Ketryx and what can it be used for?](../articles/what-is-a-fork-release-in-ketryx-and-what-can-it-be-used-for.md)
- [How do I remove automated tests (ATs) from Ketryx?](../articles/how-do-i-remove-automated-tests-ats-from-ketryx.md)
- [Why aren't attachments loading to my excel document template?](../articles/why-aren-t-attachments-loading-to-my-excel-document-template.md)
- [How can I lock multiple records at once?](../articles/how-can-i-lock-multiple-records-at-once.md)
- [What's the difference between Ketryx's Problem Report and Anomaly Report?](../articles/what-s-the-difference-between-ketryx-s-problem-report-and-anomaly-report.md)
- [Why do systems documents and templated documents have different behavior for prompting re-generation?](../articles/why-do-systems-documents-and-templated-documents-have-different-behavior-for.md)
- [How can I generate ATs in my templated documents?](../articles/how-can-i-generate-ats-in-my-templated-documents.md)
- [How do I utilize the Jira API to generate identifier numbers for Ketryx select option fields?](../articles/how-do-i-utilize-the-jira-api-to-generate-identifier-numbers-for-ketryx-select.md)
- [How can I define custom document IDs?](../articles/how-can-i-define-custom-document-ids.md)
- [How do I import data into my Jira project?](../articles/how-do-i-import-data-into-my-jira-project.md)
- [How do I generate a table of contents on custom templated documents?](../articles/how-do-i-generate-a-table-of-contents-on-custom-templated-documents.md)
- [How can I rename my Organization or Project?](../articles/how-can-i-rename-my-organization-or-project.md)
- [What if I did not use a service account to connect an integrated system with Ketryx?](../articles/what-if-i-did-not-use-a-service-account-to-connect-an-integrated-system-with.md)
- [What email account should I use when integrating Ketryx with my other systems?](../articles/what-email-account-should-i-use-when-integrating-ketryx-with-my-other-systems.md)
- [How does Ketryx validate integrations?](../articles/how-does-ketryx-validate-integrations.md)
- [How do I export Jira items for a Ketryx migration?](../articles/how-do-i-export-jira-items-for-a-ketryx-migration.md)